PRIVACY POLICY

Effective: 7/1/26

AWC HVAC Services, Inc. (“AWC HVAC Services,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, submit a form, call us, email us, or interact with our online services.

This Privacy Policy applies to our website: https://www.awchvac.com/

Information We Collect

We may collect information that you choose to provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Service address or general location, if provided
  • Details about your HVAC, plumbing, refrigeration, repair, replacement, maintenance, or estimate request
  • Any other information you include in a contact form, email, phone call, or message

We may also collect limited technical information automatically when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Referring website or search engine
  • General usage and performance information

How We Use Information

We use the information we collect to:

  • Respond to service requests, questions, and estimate inquiries
  • Schedule appointments or follow up about requested services
  • Provide HVAC, plumbing, refrigeration, repair, replacement, and maintenance support
  • Improve our website, services, and customer experience
  • Monitor website performance and security
  • Protect our website from spam, abuse, and automated bot activity
  • Maintain business records when needed

We do not sell your personal information.

Contact Form Submissions

When you submit a contact form on our website, the information you provide is sent to AWC HVAC Services so we can respond to your request. This may include your name, email address, phone number, message, and details about the service you are requesting.

Please do not submit sensitive personal information through the contact form, such as Social Security numbers, financial account numbers, passwords, or medical information.

Phone and Email Links

Our website may include clickable phone and email links. If you call or email us, we may use the information you provide to respond to your request, schedule service, provide estimates, answer questions, and maintain customer communication records.

Analytics and Cookies

We may use Google Analytics or similar tools to understand how visitors use our website. These tools may collect information such as pages visited, device type, browser type, approximate location, traffic source, and interactions with the website.

Google Analytics may use cookies or similar technologies to help measure website activity. Google states that sites using Google Analytics must disclose the use of Google Analytics and explain how it collects and processes data.

You can control cookies through your browser settings. Some browsers also allow you to block or delete cookies. Disabling cookies may affect how some websites function.

Google Search Console may also be used to monitor website visibility, indexing, search performance, and technical search issues. Google Search Console does not collect information directly through forms on our website.

Google Maps

Our website may include an embedded Google Map or service area map. When you interact with Google Maps, Google may collect information according to its own privacy practices. This may include usage data, device information, location-related information, or other data depending on your Google settings and browser configuration.

Your use of Google Maps is subject to Google’s own privacy policies and terms.

Spam Protection and Security

We may use Cloudflare Turnstile or similar spam-protection tools to help protect our website forms from spam, abuse, and automated bot submissions.

Cloudflare Turnstile helps determine whether a visitor is likely to be human or automated. Cloudflare may process certain technical information as part of this verification process, such as device, browser, network, and request information.

We also may use security tools, firewall services, hosting logs, and other website protection measures to help detect abuse, prevent attacks, and keep the website available and secure.

Third-Party Services

Our website may use third-party services that help us operate, protect, analyze, or improve the website. These may include:

  • Website hosting providers
  • Email and SMTP services
  • Google Analytics
  • Google Search Console
  • Google Maps
  • Cloudflare Turnstile or other spam-prevention tools
  • WordPress plugins and security tools

These third parties may process information according to their own privacy policies and service terms.

Information Sharing

We do not sell your personal information.

We may share information only when reasonably necessary to:

  • Respond to your inquiry or provide requested services
  • Work with trusted service providers who help operate our website or business
  • Protect our website, customers, business, or legal rights
  • Comply with legal obligations, court orders, or government requests
  • Prevent fraud, abuse, spam, or security threats

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, improving our website, and complying with legal obligations.

Contact form submissions and related email communications may be retained for business and customer service purposes.

Your Choices

You may contact us to request that we update, correct, or delete personal information you previously provided, subject to any legal, security, or business record keeping requirements.

You can also manage cookies through your browser settings. If you no longer want to receive non-essential communications from us, you may contact us and ask to be removed from future communications.

California Privacy Notice

AWC HVAC Services is a local service business. We do not sell personal information.

California privacy laws may provide certain rights to California residents depending on the type of business, the information collected, and applicable legal thresholds. If you are a California resident and have questions about personal information you have provided to us, you may contact us using the information below.

Children’s Privacy

Our website is intended for general audiences and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Links to Other Websites

Our website may include links to third-party websites, such as review platforms, social media pages, Google Maps, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

AWC HVAC Services, Inc.
Website: https://www.awchvac.com/
Email: [email protected]
Phone: (909) 461-8413